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  Vehicle service   (Item ID: 14246)



I know this car rental company which has been scamming their customer and customer's money.


Firstly , their car has GPS tracker. They can track where you are and what is your speed limit. If you did not return your car on time , they will collect it from you and charge you $50 delivery fees.


Secondly , their insurance only cover driver 21 years old and above. But they will say their insurance cover 18 years old and P-plate driver. They won't let you look at their insurance paper as it's 'confidential'. According to TP law , anyone caught driving without insurance will have their license revoked.


Thirdly , they always give you a more expensive car than what you requested and make you to top up the balance. If you do not wish to top up , your deposit money will not be refunded. Thus , making you to take the more expensive car. That's how they earn money.


Fourthly , their insurance excess is $10700 ($10.7K). You have to pay the amount when you are involved in an accident. However , if you are involve in an accident when you're not at fault , they also required you to pay the excess $10700. They will tell you they will use your money to repair the damage first , after claiming the third party insurance , they will refund you the money. But , they will never refund you your money. They say that the case have yet to settle so they are unable to refund you. They will tell you that insurance company usually take about 2-3 years to do the claim. They hope after 2-3 years , you will forget about your money and the company can easily earn your hard earn $10700.


Next , their car hardly send for servicing. If the car happened to breakdown , you will be liable for the servicing or repair. When you return the car , they will purposely look at the bottom of the car for scratches or damages and will blame it on you.


Lastly , some of their cars is not registered under the company , thus is a private car and it's consider against the law to rent out which will have your license revoked if you're caught.


This car rental company is NEO RENTAL. ( NEO R & R) located @ 188 race course road. Their hand phone number ending with '9947'.

 Published date:

19/11/2014 7:16 pm

 Expiration date:


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